Community Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Manage and respond to community members across social platforms using native and third-party tools • Brainstorm, plan, and execute content calendars, engagement scripts, and community growth strategies • Track and report KPIs; build performance reports that surface trends, insights, and opportunities for the client • Collaborate daily with clients and internal team members • Handle community escalations, crises, or sensitive interactions with professionalism and sound judgment • Apply familiarity with GDPR, HIPAA, PII, and Trust & Safety standards to all client interactions

🎯 Requirements

• Native English Speaker • Minimum 4 years of hands-on social media or community management experience • Strong problem-solving skills and a sharp editorial eye for copy • Confident on video and voice calls with internal and external stakeholders • Active, professional experience across Facebook, Instagram, YouTube, TikTok, Threads, and X • Ability to build and execute community programs, measure performance, and iterate based on data • Creative copywriting that balances brand professionalism with cultural fluency and platform-native voice

🏖️ Benefits

• Competitive benefits • Remote work options