Technical Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mogli

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Mogli is a native Salesforce application that specializes in SMS, MMS, and WhatsApp messaging to enhance digital engagement strategies. With features like one-to-one conversations, bulk messaging, surveys, text-to-vote, and chatbot services, Mogli helps organizations improve their communication efficiency and customer interaction. It offers automation and artificial intelligence functionalities to make communication robust and user-friendly. Mogli also integrates with Salesforce's automation tools, allowing businesses to customize their messaging needs seamlessly. Notable for their exceptional customer success team, Mogli serves a global clientele by providing a reliable and effective solution for business messaging needs.

📋 Description

• Provide first-line technical support for the Mogli SMS & WhatsApp application via email, text, virtual meeting, phone, or chat • Share knowledge, participate in team training, and collaborate on troubleshooting in a remote environment • Identify internal issues, propose process improvements, and participate in team meetings • Troubleshoot complex issues and work with senior support team members to diagnose and identify bugs • Escalate unresolved issues to the Technical Support Manager • Assess client needs and craft appropriate solutions using Salesforce and Mogli product knowledge • Advocate for client priorities internally • Maintain accurate client information in Salesforce Cases • Develop and update the internal knowledge base and blog posts • Configure Mogli and implement basic, pre-packaged automations • Manage handoffs of complex or custom automation requirements to the Solutions Engineering team • Test new package versions in demo environments and confirm bug resolutions • Document changes to feature functionality or naming conventions and monitor patch releases • Recognize new product and Salesforce features and communicate relevant Salesforce changes

🎯 Requirements

• 2+ years of experience in a software support role • Demonstrable expertise using Salesforce as a power user or administrator • Proven ability to manage multiple priorities and prioritize tasks effectively • Ability to communicate clearly across email, phone, video conferencing, and chat in a remote work setting • Excellent written and oral communication skills • Ability to explain complex technical concepts to technical and non-technical audiences • Strong analytical, troubleshooting, and problem-solving skills • Ability to prioritize and escalate client issues to appropriate internal teams • Ability to adapt to rapidly changing environments and client requirements • Fluency in foreign languages and/or experience in the nonprofit or international development sector is a plus

🏖️ Benefits

• Bonus incentives for productivity milestones set by management • Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli • Matching 401k plan • Flexible Time Off • 9 US Federal Holidays • 6 paid sick days • Option to utilize floating holidays • Work from Anywhere in the United States