Manager – Account Specialist

🔥 0 minutes ago

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Momentum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📡 Telecommunications

🏢 Enterprise

🔐 Security

💰 Private equity on 2018-04

Telecommunications • Enterprise • Security

Momentum is a global managed connectivity and cloud communications provider that delivers reliable internet connectivity, SD-WAN/SASE, and managed network services alongside cloud voice and collaboration solutions. The company offers Microsoft Teams phone integration, contact center, SMS/messaging, SIP trunking, and UCaaS migrations, plus security and network appliances from vendors like Cisco Meraki, Juniper, Arista, and Cato Networks. Momentum focuses on deploying and supporting enterprise-grade, global connectivity and communications for businesses and carriers, with one-provider setup, billing, and support.

📋 Description

• Manage assignment of tickets that come into the Retail Account Management queue • Assist team with determining strategy for handling requests • Understand the Momentum contracts (Service Order, MACD & MSA) to be able to explain to customers • Learn the Momentum services and price book to be able to identify opportunities to add new services for customers • Create a plan for proactively renewing accounts and upselling • Be an escalation point for customers and collaborate with leadership in other departments to reach timely resolution • Work closely with customers to identify concerns in an effort to retain business • Hold weekly 1-1s with each team member to track progress to goals, develop funnel, review renewal opportunities & work together to design a plan to address open customer items

🎯 Requirements

• A four-year undergraduate degree is preferred • A minimum of two years’ experience in the Unified Communications industry is required • A minimum of two years’ management experience leading a team focused on upselling, renewing & retention is required

🏖️ Benefits

• Employee must be available to work 8:30-5:00pm Monday-Friday and be available for extended hours to meet customer needs and handle urgent situations • Travel is expected to be less than 5%