Inbound Virtual Nurse Case Manager – 12-9p EST

🕒 August 26

🇺🇸 United States – Remote

💵 $38 - $40 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 6%

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Provide personalized telephonic and virtual support to patients prescribed complex therapies • Handle inbound and outbound calls and omnichannel support through email, chat, and text • Build trust-based relationships with patients and caregivers using empathy and emotional intelligence • Provide treatment and therapy instruction and individualized education • Connect patients with additional resources and partner with Field Nurse Educators, HUB/Certified Pharmacy, and other stakeholders • Collaborate within a POD structure to identify gaps, barriers, and process improvement opportunities • Communicate complex information effectively to patients and caregivers • Complete patient engagements accurately according to provided criteria • Identify adherence barriers using a motivational interviewing model • Coach patient initiation and support processes to encourage starting and staying on therapy • Partner with patients, brand, and operational teams to ensure program success • Provide managers with patient, product, and industry feedback • Report adverse events and product quality complaints according to MLS and client policy • Ensure compliance with MLS, client, and industry rules and regulations

🎯 Requirements

• Associate’s degree in nursing with patient education experience • Minimum 2 years of experience working for or contracting with a pharmaceutical company within a call center environment • Current, unrestricted RN or NP license • Background in neurological conditions and/or rare disease • Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing • Ability to collaborate with cross-functional partners and stakeholders • High emotional intelligence and empathy • Ability to communicate complex information clearly and empathetically • Competency navigating virtual engagement platforms, telephony systems, CRM tools, Microsoft Suite, and multiple technical platforms • Advanced written and verbal communication and problem-solving skills • Detail-oriented, highly organized, and able to work through ambiguity • Ability to work independently with minimal supervision • Ability to maintain cases and complete calls on time • Ability to maintain compliant conversations and documentation in a high-volume role • Ability to maintain patient confidentiality and a private home-office environment without distractions • Must be able to read, write, and communicate fluently in English • Ability to communicate effectively by hearing, listening, and speaking, with or without reasonable accommodations

🏖️ Benefits

• Potential car allowance for some roles • Eligibility to earn a targeted bonus based on company or individual performance • Reasonable accommodations for individuals with disabilities