Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $102k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Mom's Meals | A Purfoods Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Mom's Meals is a company dedicated to improving lives through better nutrition by providing medically tailored, home-delivered meals. These meals are designed to help prevent and manage chronic diseases, support recovery from hospital stays, and offer a convenient solution for busy individuals and families seeking nutritious options. By focusing on quality and care, Mom's Meals strives to make a positive impact on the health and well-being of their clients across the country.

📋 Description

• Build and maintain strong, long-term relationships with customers • Serve as a primary point of contact for assigned accounts • Conduct operational check-ins and business process reviews • Drive escalated issues to resolution • Develop a deep understanding of customer goals, challenges, and operational needs • Monitor customer health metrics and proactively address risks • Identify opportunities to improve customer satisfaction and retention • Reduce customer churn through proactive engagement and issue resolution • Manage implementation of new and incremental services for aligned clients • Ensure smooth transitions to ongoing support teams • Help customers understand best practices and operational workflows • Act as an escalation point for customer concerns and service issues • Collaborate with internal departments to resolve customer challenges • Advocate internally for customer needs and process improvements • Maintain accurate customer records and engagement activity in CRM systems • Track and report customer success metrics, risks, and opportunities • Prepare customer status updates and executive summaries as needed

🎯 Requirements

• Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred • 3+ years’ experience in customer success, account management, client services, or related roles • Strong relationship-building, communication, and presentation skills • Excellent organizational and project management abilities • Ability to manage multiple priorities in a fast-paced environment • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems • Strong problem-solving, systems process, business process, and conflict-resolution skills • Strong skills in strategic thinking, adaptability and resilience • Data-driven decision making ability • Experience in healthcare, technology, or service-based industries preferred • Experience supporting enterprise or high-value clients preferred • Knowledge of customer success KPIs and retention strategies preferred • Experience working cross-functionally with sales, operations, and implementation teams preferred • Ability to travel occasionally for customer meetings or company events

🏖️ Benefits

• 10% bonus • PTO • Holiday pay and holiday of choice • 401(k) match • Life insurance • Short-term disability • Health, dental and vision insurance • Maternity/paternity leave • Health savings account (HSA) • Flex spending accounts (FSA) – health and dependent • Company-paid travel to headquarters for orientation