Director of Customer Marketing – Advocacy

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $115k - $226k / year

⏰ Full Time

🔴 Lead

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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MongoDB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

MongoDB is a leading developer data platform provider known for its powerful and flexible document database. MongoDB 8. 0, the latest version, boasts 36% higher throughput and enhanced security features, making it the fastest iteration yet. It offers a comprehensive suite of tools and services including MongoDB Atlas, a fully managed cloud database, and Community Edition for local development. MongoDB is popular among developers and enterprises for its ability to support a range of use cases from artificial intelligence to gaming and healthcare. It simplifies the development of modern applications with its versatile platform, allowing integration with various technologies to drive innovation. MongoDB's community and extensive documentation further support developers globally.

📋 Description

• Scale customer marketing into a strategic growth function impacting market share, mindshare, and awareness • Build an AI-enabled engine to find, match, and activate customer voice at speed and scale • Replace manual, ad hoc processes with automation and AI • Make customer voice central to MongoDB’s brand narrative and campaigns • Lead customer storytelling and content across case studies, video, and executive point-of-view content • Recruit and prepare customer speakers for flagship events, keynotes, webinars, and brand activations • Connect customers with press, analysts, and industry influencers • Set the charter, operating model, and multi-year roadmap for customer marketing • Lead the global strategy for recruiting and nurturing a diverse customer community • Embed customer proof across brand campaigns, product launches, demand programs, and sales conversations • Capture customer insight to inform Product and Product Marketing positioning, messaging, and launches • Define KPIs and build an attribution model connecting customer proof to business outcomes • Build executive sponsorship across cross-functional teams • Set team vision, priorities, and metrics; hire, coach, and develop a high-performing global team • Own budget, agencies, and marketing tooling • Lead the customer marketing team across AMER and EMEA

🎯 Requirements

• 10+ years of B2B marketing experience, including significant leadership of customer marketing, advocacy, or customer-led brand programs at an enterprise software, cloud, data, or developer-focused company • 5+ years leading teams, including managing managers and teams across regions • Experience innovating and driving change in customer marketing or advocacy programs • Hands-on experience using AI and automation to scale customer marketing or advocacy operations • Track record of building or scaling a customer marketing function through significant growth or change, with quantifiable results • Exceptional storytelling and editorial judgment • Experience integrating customer voice across brand campaigns, communications, social and influencer marketing, events, and product launches • Proven success building customer advocacy and co-marketing programs • Executive presence and experience engaging C-level customers • Experience building cross-functional operating models with clear ownership, dependencies, and accountability • Comfort in a fast-moving, technical, AI-driven market • Preferred: experience marketing to enterprises and startups, technical buyers or developers, and executive decision makers • Preferred: experience with AI-enabled advocacy or customer evidence platforms • Preferred: experience supporting executive communications, keynote development, or large-scale customer events • Preferred: experience supplying customer proof for earnings, investor, or analyst materials at a public company • Preferred: recognized presence in the customer marketing community

🏖️ Benefits

• Equity • Participation in the employee stock purchase program • Flexible paid time off • 20 weeks fully-paid gender-neutral parental leave • Fertility and adoption assistance • 401(k) plan • Mental health counseling • Transgender-inclusive health insurance coverage • Health benefits offerings • Employee affinity groups • Supportive and enriching culture • Necessary disability accommodations during the application and interview process

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