Senior Director – Scheduling Operations

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $138k - $182k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Monogram Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Monogram Health is a leading multispecialty provider that delivers in-home, evidence-based care and benefit management for patients with complex, multiple chronic conditions, with a strong focus on chronic kidney disease and related metabolic, cardiovascular, pulmonary, and behavioral health needs. The company coordinates multispecialty clinical teams (nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care), provides 24/7 home-based support including home dialysis and medication management, and partners with payers and physician groups to improve outcomes, reduce hospitalizations, and lower costs.

📋 Description

• Own visit scheduling across the organization, including policies, reporting, user behavior, and product design and roadmap • Optimize scheduling enterprise-wide by reducing clinician drive time, improving the scheduling experience, and increasing in-home visit time for complex patients • Drive product changes, reporting, and training through two Scheduling Team Leads • Own scheduling policy and standards enterprise-wide and drive adoption among clinical teams and the call center • Own drive-time analytics and build reporting and oversight to track results, hold schedulers accountable, and reinforce effective behaviors • Inform and shape the scheduling product roadmap with technology partners • Partner on the territory optimization engine to align territory design and day-to-day scheduling • Manage the scheduling coordinator development program and establish training and development paths • Design and launch scheduling process and product changes while minimizing clinician change fatigue • Conduct root-cause analysis on scheduling challenges and translate findings into actionable levers • Present roadmap and performance to senior stakeholders with clear recommendations and trade-offs • Collaborate with local and regional leadership, clinical operations, technology, and shared services

🎯 Requirements

• Bachelor’s degree or equivalent education • Minimum of six (6) years of relevant experience in healthcare operations or product, ideally including time at a startup • Advanced technical skills, including hands-on knowledge of Salesforce and experience deploying AI in an operational setting • Demonstrated ability to perform detailed data analysis, conduct root-cause analysis, and recommend concrete actions and processes based on those analyses • Self-starter and independent, critical thinker who is genuinely curious and willing to roll up their sleeves to reach operational objectives • Ability to present confidently to senior stakeholders on roadmap and performance • Ability to communicate through clear, concise written documentation capturing business intent and technical detail • Experience with database and analytics solutions, such as Salesforce Health Cloud, Databricks, Claude, and Power BI • Experience with workflow mapping tools • Mastery of Microsoft Excel and PowerPoint • Experience in scheduling, routing, or dispatch operations strongly preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Employee assistance program • Employer-paid and voluntary life insurance • Disability insurance • Health and flexible spending accounts • 401k with employer match • Financial wellness resources • 20 PTO days • 7 paid holidays • 1 floating day • Paid parental leave • Work life assistance resources • Physical wellness perks • Mental health support • Employee referral program • BenefitHub employee discounts • Bonus opportunities