Senior Customer Success Manager, Strategic Accounts

Job not on LinkedIn

🔥 18 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motion

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

📦 Logistics

🏭 Manufacturing

B2B • Logistics • Manufacturing

Motion is a U. S. -based industrial distributor (Motion Industries, Inc. ) that supplies maintenance, repair and operations (MRO) products and services to businesses. The company's website emphasizes categories such as bearings, hose & fittings, power transmission, pneumatics, seals & gaskets, electrical, facility maintenance, material handling, tools & testing instruments, safety/PPE and related industrial supplies. Motion also offers B2B features and services including business accounts, approval routing, quick quotes, onsite solutions, repair & services, automation and supply-chain support; it operates an online ordering presence and lists a Birmingham, AL headquarters and 24/7 support.

📋 Description

• Own retention, customer health, and growth outcomes for 10–30 high-value strategic accounts, including renewals and expansion with Sales • Design and lead multi-month onboarding engagements that establish repeatable creative testing processes across teams and brands • Build account plans mapping organizational structure, stakeholders, goals, risks, and expansion opportunities • Analyze customer creative strategy processes, identify inefficiencies, and improve them through education, best practices, Motion, and Runneth • Develop relationships across customer organizations from individual contributors through VP and C-suite levels • Lead executive business reviews tied to marketing leadership metrics • Provide strategic customer feedback to Product and Leadership to influence the roadmap • Use Runneth and AI workflows for creative audits, call synthesis, onboarding, benchmarking, and report preparation • Develop industry insights and thought-leadership content for Motion’s DTC brand and agency clients

🎯 Requirements

• 3+ years in performance marketing, customer success, account management, or client services at a B2B SaaS company • At least 2 years managing strategic, enterprise, or high-value accounts • Track record of owning retention and expansion outcomes for a named book of business • Ability to build trust with senior marketing leaders, including VPs, CMOs, and agency principals • Experience leading complex, multi-stakeholder onboardings and change management across teams • Strong public speaking, presentation, and relationship-building skills • Resourceful, self-starting attitude with genuine excitement to learn and teach • Exceptional organization • AI as a core working habit and curiosity about evolving tools • Bonus: media buying or performance marketing experience with Meta, TikTok, or YouTube • Bonus: agency-side experience • Bonus: strong grasp of creative as a lever in paid media

🏖️ Benefits

• Equity for all employees • Health benefits from day one • Monthly health & lifestyle stipend • 20 days PTO • $1,500 work-from-home stipend • Remote-first, hybrid-optional work arrangement • Annual team offsite • Summer company retreat • Day-to-day access to Roam, an AI-powered virtual office

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