Senior Customer Success Manager

🔥 18 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Motion

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

📦 Logistics

🏭 Manufacturing

B2B • Logistics • Manufacturing

Motion is a U. S. -based industrial distributor (Motion Industries, Inc. ) that supplies maintenance, repair and operations (MRO) products and services to businesses. The company's website emphasizes categories such as bearings, hose & fittings, power transmission, pneumatics, seals & gaskets, electrical, facility maintenance, material handling, tools & testing instruments, safety/PPE and related industrial supplies. Motion also offers B2B features and services including business accounts, approval routing, quick quotes, onsite solutions, repair & services, automation and supply-chain support; it operates an online ordering presence and lists a Birmingham, AL headquarters and 24/7 support.

📋 Description

• Rebuild customers’ creative processes using Motion and Runneth • Drive onboarding that establishes repeatable creative testing processes • Understand clients’ creative strategy processes and identify inefficiencies • Partner with customers through education, best practices, and deeper Motion usage • Manage relationships across the whole customer organization, from media buyers to VPs • Use AI tools for creative audits, call synthesis, onboarding, report drafts, and personalized deliverables • Provide strategic insights and thought-leadership content based on industry observations • Own and develop 50–100 customer accounts • Adapt quickly to frequent product releases and paid social market changes

🎯 Requirements

• 2+ years in high-volume account management (50+ accounts), client management, or customer success at a B2B SaaS company • Startup experience is a plus • Strong public speaking, presentation, and relationship-building skills • Resourceful, self-starting attitude with genuine excitement to learn and teach • Exceptional organization • AI as a core working habit; actively find smarter ways to do the job and stay curious as tools evolve • Engaged, curious, and willing to challenge existing approaches • Bonus points: media buying or performance marketing experience (Meta, TikTok, YouTube), or a strong grasp of why creative is the biggest lever in paid media

🏖️ Benefits

• Equity for all employees • Health benefits from day one • Monthly health & lifestyle stipend • 20 days PTO • $1,500 work-from-home stipend • Remote-first, hybrid optional • Annual team offsite • Summer company retreat • Day-to-day on Roam, an AI-powered virtual office

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