Senior Customer Success Manager

🔥 15 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Motion (Creative Analytics)

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

SaaS • Advertising • B2B

Motion (Creative Analytics) is a company that specializes in enhancing the efficiency and effectiveness of creative strategy through data-driven insights and reporting. Their platform is designed for a range of users including management, creative strategists, media buyers, designers, and creatives. Motion offers tools to visualize creative performance, identify key drivers, and share actionable insights, aiming to generate more revenue from paid social ads. The company recently raised $30M in a Series B funding round to accelerate their product development, and they host events such as the Creative Strategy Summit to engage with and educate creative professionals. Motion focuses on providing user-friendly visual reports, automating data analysis, and facilitating better collaboration within creative teams.

📋 Description

• Own 50–100 customer accounts and go deep with them • Design onboarding that establishes repeatable creative testing processes used across customer teams • Understand each client's creative strategy process and identify inefficiencies • Partner with customers through education, best practices, and deeper Motion usage • Work across customer organizations, engaging media buyers, VPs, and other stakeholders • Use Runneth for creative audits, competitor reverse-engineering, call synthesis, audit preparation, and report drafts • Build trusted-advisor relationships and lead strategic customer conversations • Turn industry insights from DTC brands into client guidance and thought-leadership content for Motion • Provide rapid customer responses and advocate for clients internally • Continuously adapt to evolving product capabilities and paid social market changes

🎯 Requirements

• 2+ years in high-volume account management (50+ accounts), client management, or customer success at a B2B SaaS company • Startup experience is a plus • Engaged, curious, and unafraid to push the group to think differently about problems • AI as a core working habit; actively find smarter ways to work and stay curious as tools evolve • Strong public speaking, presentation, and relationship-building skills • Resourceful, self-starting attitude with genuine excitement to learn and teach • Exceptional organization and ability to run a tight system • Bonus: media buying or performance marketing experience with Meta, TikTok, or YouTube, or a strong grasp of creative's role in paid media

🏖️ Benefits

• Equity for all employees • Health benefits from day one • Monthly health & lifestyle stipend • 20 days PTO • $1,500 work-from-home stipend • Remote-first, hybrid optional • Annual team offsite • Summer company retreat • Day-to-day access to Roam, an AI-powered virtual office

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