Intern, Claims Intake Representative

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🔥 0 minutes ago

🐊 Florida, Iowa, +10 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

👨‍🎓 Internship

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Encova Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

Encova Insurance is an insurance company dedicated to providing comprehensive insurance solutions for both personal and commercial needs. With decades of experience in the industry, Encova Insurance offers a wide range of products including home, auto, and workers' compensation insurance, while specializing in tailored commercial packages for complex businesses. They prioritize innovation and customer service, ensuring policyholders receive the support and coverage necessary for long-term success.

📋 Description

• Receive initial claim information from customers by telephone, electronically, email, and/or fax • Provide customers with information about loss-reporting options • Determine the appropriate policy and coverage for a loss • Work with the leadership team to onboard new associates • Analyze claim information and triage facts to determine whether additional information or action is needed • Obtain and document facts of loss in the computer system • Respond to internal and external customer requests by telephone, email, and correspondence • Handle calls through the Engagement Center • Interpret coverage and issue claim decisions for assigned Engagement Center claims • Review, update, and document intake processes and procedures • Perform other functions as needed

🎯 Requirements

• Full-time summer internship for the 2027 summer • Ability to work at least 40 hours per week • Currently enrolled and completed at least 60 credit hours with an accredited college or university • Ability to provide excellent customer service to external and internal customers • Ability to work as a team member based on established standards and expectations • Ability to multi-task • Detail-oriented • Excellent written and oral communication skills • Ability to analyze information and determine next steps and required action • Experience with Microsoft Products • Ability to work proficiently in multiple systems • Excellent organizational skills • High school diploma • One-year previous full-time experience in customer service and/or claims intake preferred • At least one year of experience in the insurance industry preferred • Must reside and work within one of the approved U.S. states: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, or Wisconsin

🏖️ Benefits

• Competitive compensation • Introduction to the insurance industry through authentic work experiences • Networking opportunities with industry professionals • Flexible start and end dates • Community involvement and volunteer opportunities • Structured summer intern program • Professional and personal growth opportunities