Call Center Registered Nurse

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MPF Federal, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

⚕️ Healthcare Insurance

🔬 Science

B2B • Healthcare Insurance • Science

MPF Federal, LLC is a team of highly experienced professionals dedicated to providing a full range of services for business requirements, including training, technical services, clinical research, life sciences support, and business management. Headquartered in Washington, DC, MPF works with both federal government and commercial clients, offering innovative solutions in information technology, program management, records management, and compliance. Established in 2012 as a SBA Certified HUB Zone and Woman Owned Small Disadvantaged Business, MPF's mission is to meet client needs with measurable performance standards and high-quality deliverables.

📋 Description

• Triage Symptoms: Assess callers using evidence-based protocols • Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care • Offer Health Education: Counsel patients on medications and test results • Crisis Triage: Handle behavioral health, emergency, and complex calls • Document Interactions: Accurately chart calls in EHR • Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

🎯 Requirements

• 5+ Years of Recent Hands-On Acute Care RN Experience • ER or Med-Surg strongly preferred • Current Compact RN License in good standing from the state you are physically in • BSN Degree from an accredited American university • Confidence with phone-based care and multi-screen computer systems • Strong clinical judgment, emotional intelligence, and documentation skills • A mission-first mindset and passion for serving military-connected communities • Experience with behavioral health, mother-baby, and/or peds (bonus) • Past work in telehealth, triage, or call center nursing (bonus) • Familiarity with military healthcare systems or VA patients (bonus)

🏖️ Benefits

• 100% Remote – Work From Home • Most schedules include Saturday and Sunday • 6 Weeks Paid Training • Competitive salary • Medical benefits • PTO • Holiday pay