Contact Center Rep – On-Call

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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TeleSolv Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏛️ Government

🤝 B2B

🏢 Enterprise

Government • B2B • Enterprise

TeleSolv Consulting is an IT and management consulting firm that provides strategy, program and business management, information systems integration, acquisitions planning, operations support, and contact center management. It focuses on serving federal, state, and local government agencies as well as businesses and non-profit organizations, delivering solutions such as web design & development, performance and information management, compliance, and digital transformation to accelerate organizational performance.

📋 Description

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. • Handle inbound inquiries via phone, email, and chat in a timely and professional manner. • Share only approved and verified information and ensure all communications comply with program and company policies. • Accurately document all customer interactions in the designated system for tracking and auditing purposes. • Stay current on changes to procedures, FAQs, and program-related information. • Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope. • Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

🎯 Requirements

• Prior high-volume contact center or customer service experience required. • Experience working in a virtual or remote environment is a plus. • Strong verbal and written communication skills. • Ability to follow scripts and established procedures accurately. • Strong attention to detail and documentation skills. • Ability to work effectively in a fast-paced, public-facing environment. • Ability to maintain confidentiality and comply with data protection requirements. • Must be a US citizen

🏖️ Benefits

• None specified