Contact Center Rep – On-Call

🕒 July 27

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TeleSolv Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

🏛️ Government

🏢 Enterprise

Consulting • Government • Enterprise

TeleSolv Consulting is an IT and management consulting firm that provides strategy, program and business management, information systems integration, acquisitions planning, operations support, and contact center management. It focuses on serving federal, state, and local government agencies as well as businesses and non-profit organizations, delivering solutions such as web design & development, performance and information management, compliance, and digital transformation to accelerate organizational performance.

📋 Description

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. • Handle inbound inquiries via phone, email, and chat in a timely and professional manner. • Share only approved and verified information and ensure all communications comply with program and company policies. • Accurately document all customer interactions in the designated system for tracking and auditing purposes. • Stay current on changes to procedures, FAQs, and program-related information. • Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope. • Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

🎯 Requirements

• Prior high-volume contact center or customer service experience required. • Experience working in a virtual or remote environment is a plus. • Must be a US citizen.

🏖️ Benefits

• None specified