Solutions Administrator

🕒 2 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $22 / hour

⏱ Part Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📋 Compliance

💰 Series unknown on 2019-11

SaaS • B2B • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Receives inbound phone inquiries from requesters regarding STAT medical records. • Answers questions regarding status of the request. • Ensures that calls are answered promptly and courteously within prescribed standards and metrics. • Monitor fax queues and process the medical records request within the clients required time frame. • Works with Supervisor to escalate complex elevated issues. • Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others). • Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances. • Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues. • Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters. • Performs other duties as assigned by management.

🎯 Requirements

• High School Diploma or equivalent required. • College courses beneficial but not required. • Experience with MRO daily processes and model. • 6 months’ experience preferred. • Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen. • Computer knowledge. • Accurate data entry skills and attention to detail. • Prior customer service experience strongly preferred. • Strong problem-solving skills. • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters. • Ability to work effectively and independently in high volume production environments. • Demonstrated proficiency in verbal communication.

🏖️ Benefits

• Eligible employees may also receive access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.