Technical Implementation Advisor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $87k / year

⏰ Full Time

🟢 Junior

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📋 Compliance

💰 Series unknown on 2019-11

SaaS • B2B • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Completes day-to-day application support tasks with moderate supervision • Provides professional input to complex application support tasks/projects • Serves as the first point of contact technical configuration of assigned products • Monitors and works through implementation project plans for assigned projects under the guidance and partnership of the Implementation Project Manager • Manage the process for taking a new customer project from the phase of ‘data received and loaded’ to ‘go live’ by • Analyzing the output of our software to validate results • Understanding customer’s workflows and confirming our software is properly configured for those workflows • Adding needed master data to our database to support the above items • Training lead users in how to validate the data as part of the implementation • Partner with support teams to troubleshoot, determine root cause, resolve, or escalate issues as needed • Perform routine configurations and application modifications to integrate with client workflow using established guidelines • Troubleshoot client issues related to network, security, performance, database or other issues • Enter time and thoroughly track implementation project status changes • Perform data mapping from the client's system(s) • Lead in the development of team processes and procedures to increase efficiency and to launch new standards of interoperability • Configure and maintain HL7 interfaces from client partners • Configure and maintain FHIR connections with client partners

🎯 Requirements

• Bachelor’s Degree or equivalent relevant experience • 1+ years working in a client-facing or consulting role or other equivalent experience • Experience with configuring HL7 interfaces and/or FHIR API integration • Basic knowledge of theories, principles, and concepts related to technology implementation • Ability to prioritize multiple tasks in a fast-paced, team environment • Effective interpersonal and communication skills with an ability to maintain positive working relationships.

🏖️ Benefits

• medical • dental • vision • life insurance • 401(k) plan • annual cash bonus