Associate Specialist, Drug Safety

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $71.9k - $113.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Handle technical service inquiries, product complaints, and adverse events for the companion animal portfolio • Serve as first point of contact through phone, email, fax, written correspondence, and web inquiries • Triage inquiries and escalate cases to veterinarians when appropriate • Address product usage questions and competitor product comparisons • Process and document product complaints, including call handling, data entry, and releasing • Identify trends and initiate product testing procedures • Track testing through Global Quality and follow up with customers • Retrieve, process, and follow up on after-hours product complaints • Support pharmacovigilance veterinarians with customer correspondence, medical record uploads and reviews, compensation requests, reimbursements, and real-time complaint database updates • Serve as primary contact for product quality issues, testing procedures, and warranty questions • Initiate product sample returns, coordinate receipt with Global Quality, and manage destruction when appropriate • Upload QA testing results and close the loop with complainants • Share veterinary marketplace information and trends with internal stakeholders • Support special projects, sales training, and administrative/training support at meetings • Provide pharmacovigilance data and reports upon request • Support the Equine PV team with triage, customer concerns, product quality complaints, replacements, reimbursements, and case entry

🎯 Requirements

• BA/BS with at least 1 year of experience in the veterinary field; or Associate’s degree with 3 years of veterinary-related experience; or RVT/CVT/LVT with 2 years of related experience; or 5 years of pharmacovigilance, animal science, and/or companion animal customer care experience • Minimum 1 year of pharmacovigilance experience and/or experience in animal science/companion animal customer care • Strong computer skills, including Word, Excel, and Outlook • Comfort with databases and accurate data entry • Excellent verbal and written communication skills • Ability to interact effectively with internal stakeholders and external customers • Experience with product knowledge management, database fundamentals, and internal/external compliance regulations (nice to have) • Knowledge of parasiticide products in the animal health industry (nice to have) • Prior call center or customer service experience (nice to have) • No visa sponsorship available • Must be a US or Puerto Rico resident • 10% travel required

🏖️ Benefits

• Annual bonus and long-term incentive, if applicable • Medical, dental, and vision healthcare • Other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation days • Compassionate days • Sick days • Remote work arrangement • No relocation required