Head of Strategic Claims Operations

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🔥 32 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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MSIG USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Finance • Insurance

MSIG USA is a US-based subsidiary of MS&AD Insurance Group Holdings, Inc. , one of the world's largest property and casualty insurers. The company provides a wide range of commercial insurance solutions, including property, casualty, marine, and financial lines insurance. MSIG USA leverages its global footprint and top financial ratings to offer innovative coverage options tailored to the unique risk management needs of businesses. The company emphasizes underwriting excellence and data-driven decisions to protect assets and reduce risks for clients in a variety of industries, including renewable energy. With a legacy spanning over 350 years, MSIG USA is committed to delivering superior service and comprehensive risk engineering solutions to safeguard businesses globally.

📋 Description

• Design and implement a comprehensive subrogation operating model across the Claims organization. • Evaluate current subrogation practices, identify recovery opportunities, and establish standardized processes and governance. • Partner with claims leadership, legal, finance, and external partners to improve recovery outcomes and reporting capabilities. • Develop KPIs, dashboards, and operational metrics to monitor subrogation effectiveness and financial performance. • Identify opportunities for automation, workflow optimization, and technology enhancements related to subrogation activities. • Lead the review, modernization, and ongoing governance of Claims guidelines, procedures, and operational documentation. • Update and standardize legacy claims handling documentation currently spanning multiple business units and time periods. • Ensure claims procedures align with current regulatory requirements, operational expectations, best practices, and organizational strategy. • Establish a framework for ongoing document governance, version control, and periodic review cycles. • Partner with training and leadership teams to support implementation and adoption of updated procedures and standards. • Support oversight and optimization of the Claims vendor management program and panel strategy. • Assist in evaluating vendor performance, service delivery, compliance, SLAs, and operational effectiveness. • Partner with procurement, legal, compliance, and claims leadership on vendor selection, governance, and contract management processes. • Develop scorecards, reporting, and performance management processes for external vendors and partners. • Identify opportunities to improve vendor utilization, cost management, and operational efficiency. • Support broader Claims transformation initiatives focused on operational excellence, modernization, and scalability. • Identify process improvement opportunities and recommend operational enhancements across claims workflows. • Partner cross-functionally with Technology, Data & Analytics, Compliance, Legal, and Operations teams on strategic initiatives. • Assist with change management, communication, and implementation planning associated with operational changes. • Foster a culture of continuous improvement, accountability, and customer-focused service delivery.

🎯 Requirements

• Bachelor’s degree required; advanced degree or industry designations preferred. • 8+ years of progressive experience in Claims operations, claims strategy, claims governance, or operational leadership within the insurance industry. • Strong understanding of property & casualty claims operations, claims workflows, and subrogation processes. • Experience leading operational transformation, process improvement, or governance initiatives. • Demonstrated experience with vendor management and third-party oversight. • Strong analytical, organizational, and project management skills. • Ability to influence across functions and work effectively with senior leadership. • Excellent written and verbal communication skills. • Experience with claims systems, reporting, and operational metrics preferred.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development