Dealer Operations Specialist

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Work with assigned dealers (approximately 30-40) • Evaluate the dealership’s service customer experience • Assist in continuous improvements / problem resolution to build customer loyalty • Work with dealership and digital district manager to analyze marketing and merchandising plan • Achieve sales objectives for district by consulting with dealerships • Prepare for each remote standardized dealer contact by identifying dealer priorities/needs • Review relevant reports

🎯 Requirements

• Confident and skilled communicator • Ability to establish rapport with others by initiating and leading conversations • An active listener with exception verbal and written communication skills • Experience in delivering data-driven presentations to all levels of dealership management • Previous customer service experience • Is creative in problem resolution and demonstrates the ability to think “out of the box” • Analytical mindset • Understanding of metrics and reports • Natural teaching approach • Friendly and positive attitude • Ability to multi-task in a busy environment • Able to work independently and with other team members • Technology savvy • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities