LMS Administrator

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels • Resolve common LMS issues involving navigation, course access, enrollment guidance, assignments, and completion or certification inquiries • Investigate missing or incorrect learning history, completions, assessment results, and assignments • Gather evidence and route data or configuration corrections to authorized owners when needed • Keep requesters informed, follow escalated cases through resolution, and confirm closure of learner-facing issues • Identify recurring issues and broader configuration, data, access, or process problems • Perform assigned LMS administrative activities within approved permissions, business rules, and change procedures • Support learner-profile, enrollment, class, assignment, and learning-record inquiries using administrative tools and workflows • Validate approved changes and flag unintended effects on access, assignments, certifications, or reporting • Maintain records of administrative actions and escalate restricted-permission, policy, or technical requests • Maintain support queues, categories, routing guidance, response templates, and escalation records • Create and update FAQs, knowledge-base articles, troubleshooting guides, and learner-facing instructions • Document procedures for intake, investigation, resolution, escalation, communication, and closure • Report ticket volume, issue types, aging, escalations, resolutions, and recurring learner concerns • Recommend improvements to guidance, training, configuration, and handoffs • Participate in support-readiness activities, UAT scenarios, cutover preparation, and hypercare • Receive knowledge transfer and maintain long-term support procedures, contacts, and escalation paths

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and professional experience • Experience supporting or administering an LMS in a learner-facing environment • Experience investigating learner access, enrollment, assignment, completion, or training-record issues • Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation • Ability to perform administrative tasks carefully within defined permissions and approval requirements • Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy • Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint • Preferred: Experience administering or supporting SAP SuccessFactors Learning • Preferred: Familiarity with Cypher Learning or an LMS transition • Preferred: Experience supporting instructor-led training, certifications, assessments, or technical-training programs • Preferred: Experience creating knowledge-base articles, FAQs, QRGs, or support procedures • Preferred: Familiarity with tiered support models, service reporting, and ticketing platforms • Preferred: Experience supporting automotive retail learners or distributed field teams

🏖️ Benefits

• Remote work option with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed • Organizational benefits to be provided by recruiter or HR representative • Flexible standard business hours for transition-driven demands, hypercare coverage, and support-volume fluctuations • Occasional travel to client sites, company locations, or team events