LMS Administrator

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $75k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Serve as a primary point of contact for learner-facing LMS issues involving access, navigation, assignments, enrollments, completions, learning history, assessments, and certifications • Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels • Resolve common LMS issues within approved access and procedures and investigate issues requiring additional review • Gather evidence and route data or configuration corrections to authorized owners when needed • Keep requesters informed, follow escalated cases through resolution, and confirm learner-facing issue closure • Perform assigned LMS administrative activities within approved permissions, business rules, and change procedures • Support learner profiles, enrollments, classes, assignments, and learning-record inquiries using administrative tools and documented workflows • Validate the impact of approved changes and flag unintended effects on brand access, assignments, certifications, or reporting • Maintain support queues, categories, routing guidance, response templates, escalation records, and administrative-action records • Create and update FAQs, knowledge-base articles, troubleshooting guides, and learner-facing instructions • Document repeatable procedures for intake, investigation, resolution, escalation, communication, and closure • Provide reporting on ticket volume, issue types, aging, escalations, resolutions, and recurring learner concerns • Identify gaps and recommend improvements across guidance, training, configuration, and handoffs • Participate in support-readiness activities, UAT scenarios, cutover preparation, hypercare, and transition handoff • Help maintain long-term support procedures, contacts, and escalation paths

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and professional experience • Experience supporting or administering an LMS in a learner-facing environment • Experience investigating learner access, enrollment, assignment, completion, or training-record issues • Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation • Ability to perform administrative tasks carefully within defined permissions and approval requirements • Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy • Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint • Experience administering or supporting SAP SuccessFactors Learning preferred • Familiarity with Cypher Learning or an LMS transition preferred • Experience supporting instructor-led training, certifications, assessments, or technical-training programs preferred • Experience creating knowledge-base articles, FAQs, QRGs, or support procedures preferred • Familiarity with tiered support models, service reporting, and ticketing platforms preferred • Experience supporting automotive retail learners or distributed field teams preferred

🏖️ Benefits

• Remote work option with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed • Standard business hours with flexibility for transition-driven demands, hypercare coverage, and support-volume fluctuations • Occasional travel to client sites, company locations, or team events • Organizational benefits to be provided by recruiter or HR representative