Senior Settlement Operations Analyst

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🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round on 2018-11

Transport • Finance • B2B

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Lead investigations into complex settlement issues from intake through resolution, balancing financial accuracy, operational risk, and partner experience. • Research and resolve payment discrepancies, adjustments, refunds, chargebacks, reconciliation issues, and account-level inquiries. • Analyze transaction data using dashboards, spreadsheets, SQL, and internal tools to identify root causes and validate findings. • Partner cross-functionally with Finance, Product, Engineering, Support, and Account Management to resolve issues and implement long-term improvements. • Engage directly with merchants and external partners via email, Zoom, and occasional phone when needed to investigate issues and support resolution. • Identify opportunities to automate, simplify, and scale operational workflows, documentation, and internal processes. • Leverage AI tools to accelerate investigations, analyze data, improve documentation, draft communications, and increase operational efficiency. • Support reconciliation, reporting, audits, and other operational initiatives as needed.

🎯 Requirements

• 4+ years of experience in settlement operations, payments, fintech, finance operations, merchant services, reconciliation, or a similarly analytical operations role. • Exceptional analytical and investigative skills with the ability to identify root causes, synthesize data, and make sound decisions. • Advanced proficiency with Excel or Google Sheets and experience working with dashboards and transaction-level data. SQL proficiency is strongly preferred. • Comfortable using AI as part of your daily workflow—not just for writing and communication, but to analyze data, accelerate investigations, automate repetitive tasks, summarize findings, and improve operational efficiency. • Excellent written and verbal communication skills, with the ability to explain complex issues clearly to both internal stakeholders and external partners. • Strong attention to detail, sound operational judgment, and the ability to manage multiple priorities without sacrificing quality. • A continuous improvement mindset with a track record of improving processes, reducing manual work, and driving operational excellence. • Experience with Zendesk, Metabase, or discount programs is strongly preferred.

🏖️ Benefits

• Commuter benefits to ease your travel • Lunches and snacks to keep you fueled • A collaborative, high-growth environment where you’ll work closely with talented teammates across the company • Competitive salary and equity in a high-growth startup • Multiple health benefit options • Responsible Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)