Fulfillment Operations Manager

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Nutrafol

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

💄 Beauty

🛍️ eCommerce

💰 $35M Series B on 2019-04

Wellness • Beauty • eCommerce

Nutrafol is a leading provider of hair growth supplements, known for its dermatologist-recommended, science-backed approach to whole-body wellness and hair health. Their diverse range of products is clinically tested and formulated to meet the needs of both men and women across different age groups and lifestyle choices, including options for those experiencing postpartum and menopausal changes. Nutrafol's offerings target key root causes of hair thinning, such as stress, hormones, and nutrition, with formulas that focus on comprehensive hair wellness. They emphasize the importance of understanding individual bio-specific needs and offer a personalized growth plan advisor through naturopathic doctors, ensuring visible results and overall wellness benefits.

📋 Description

• Support Operations Leadership in 360 day-to-day operations and project management • Responsible for oversight + implementation of operations related initiatives (both internal and cross functional) • Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team • Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence • Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis • Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines • Oversees and reports weekly, monthly, quarterly, and annual metrics. • Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers • Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels • Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives

🎯 Requirements

• Bachelor’s degree in Supply Chain, Operations, or similar field of study. • 4-6 years experience in operations management within a manufacturing environment, preferably in the Nutraceutical, Wellness, or CPG industries; startup/high growth company experience is a plus, with brand experience preferred • 1-2 years of managerial experience, including hiring, coaching and mentoring • Operational Management Systems and 3PL experience is required • Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce, or similar ERP and CRM systems • Strong organizational, time management, communication, process orientation and problem-solving skills. • In-state and out-of-state traveling required for on-site audits and 3PL visits (one to two times a year). • A flexible mindset willing to accommodate the potential need for weekend and late night coverage. • Excellent interpersonal communication and organizational skills to coordinate project activities • Experience in analysis and documentation of functional requirements for ecommerce projects. • Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes. • An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution

🏖️ Benefits

• Fully remote work experience • Comprehensive medical, dental, and vision package, including FSA program • 401K with employer match • Quarterly Bonus Program • Flexible PTO • Two company-wide wellness breaks every day • Free lunch on us every Tuesday and Thursday via Seamless/Grubhub • Monthly wellness stipend • Monthly internet stipend • Monthly cell phone stipend • Annual learning & development stipend • Free meditation app membership (Headspace) • Free Nutrafol subscription • Pet insurance discounts and benefits