Configuration Specialist – STR, BLT

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avenu Insights & Analytics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏛️ Government

📋 Compliance

☁️ SaaS

Government • Compliance • SaaS

Avenu Insights & Analytics is a firm dedicated to enhancing revenue recovery and compliance for state and local governments. The company provides a comprehensive suite of services and software solutions aimed at maximizing transparency and operational efficiency while helping taxpayers meet their obligations. With expertise in compliance auditing, digital transformation, and public records management, Avenu collaborates with government entities to identify new revenue opportunities and optimize citizen services.

📋 Description

• Design and stand up managed-service workflows performed on clients' behalf • Assume day-to-day client processing work, including intake, processing, review, correspondence, and reporting, to agreed service levels • Orient client staff to the service model and reporting • Analyze, capture, document, and illustrate as-is and to-be business processes and requirements • Prepare functional and business requirements, use cases, and instructional documentation • Establish, test, and operate business processes and service workflows • Manage assigned project tasks and coordinate required resources • Communicate with, guide, and influence customers and coworkers across departments • Understand business licensing, tax, and short-term rental service offerings • Structure service engagements according to client vision, value propositions, requirements, and use cases • Support customer onboarding through service setup, process handoff, and ongoing service delivery • Balance multiple client engagements and maintain stakeholder accountability • Handover running services to the ongoing service delivery and support organization after go-live • Coordinate with Solutions and Success teams to assess engagement scope, level of effort, and best practices • Work with internal Operations and IT to establish systems, access, and environments for service delivery • Perform other duties as assigned

🎯 Requirements

• Experience delivering or administering business licensing and tax and short-term rental services • Experience with municipal business licensing and tax collection • Experience with short-term rental operation and business activities • Work experience in a jurisdiction's finance office with licensing or tax collection • Work experience presenting to internal/external stakeholders • Knowledge of municipal business licensing and tax collection • Deep understanding of short-term rental operation and business activities • Knowledge of advising customers on service delivery and process best practices • Experience delivering outsourced or managed administrative services in the Govtech space • Excellent planning, analytical, communication, technical, and problem-solving skills • Strong process acumen and familiarity with productivity and reporting tools • Experience with case management, ticketing, and workflow tracking tools • Excellent written and verbal communication skills • Quick learner with strong multi-tasking abilities • Advanced knowledge of Microsoft Product Suite, including Word, Excel, Project, and Visio • Availability to travel up to 25% per year • Ability to remain stationary for most of the day • Ability to constantly operate a computer and office productivity machinery • Ability to occasionally move about inside the office • Ability to frequently communicate via telephone or computer

🏖️ Benefits

• Competitive benefits and compensation package • Remote work indicated in the requisition title • Equal Opportunity Employer