Account Manager

Job not on LinkedIn

🕒 May 18

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Murj | Empowering Modern Cardiac Device Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Series B on 2018-05

Healthcare • Healthcare Insurance • SaaS

Murj is a company dedicated to empowering modern cardiac device care through innovative software solutions. They provide enterprise-class platforms that enhance patient health management by allowing healthcare providers to access comprehensive cardiac device data remotely. With advanced automation and intuitive interfaces, Murj enables clinicians to efficiently monitor patient data, manage workflows, and integrate seamlessly with existing electronic health record (EHR) systems, all while ensuring the security of patient information through cutting-edge SaaS practices.

📋 Description

• Serve as the primary point of contact for assigned customer accounts after launch and transition to Murj • Build and maintain relationships with key stakeholders and develop account champions • Identify and adapt to changes in customer leadership or organizational structure • Use data and analytics to track customer goals and recommend success strategies • Maintain regular customer communication through check-ins, updates, product launches, and strategic reviews • Manage relationships with key operators and review their performance on the Murj platform • Prepare and present business reviews to key decision-makers • Work with Customer Success when clinics need to re-launch • Follow the renewal process to minimize churn and drive retention • Negotiate contract renewals with Murj legal and secure price increases • Identify upsell and cross-sell opportunities and expand revenue within existing accounts • Collaborate with Clinical Leadership to quote clinical services for new and existing customers • Explain service details and onboarding processes to customers • Position Murj solutions using knowledge of the platform and device clinic operations • Document customer interactions and platform changes in Salesforce • Track and report key account activities for data-driven decision-making • In the first 90 days, learn the platform, review assigned accounts, build internal relationships, conduct introductory calls, track risks and opportunities, and identify training and growth needs

🎯 Requirements

• Strong communicator with a customer focus • Ability to develop and present business reviews to a diverse audience • Ability to identify opportunities to upsell products and services • Ability to collaborate with internal teams for customer success • Strong relationship-building and communication skills • Clinical background in cardiac device clinic • Familiarity with remote cardiac monitoring workflows or device data management • Demonstrated success managing complex, multi-stakeholder accounts • Strong presentation skills and experience delivering executive-level business reviews • Proficiency with Salesforce reporting, dashboards, or analytics tools • Ability to analyze customer data and recommend strategic actions • Experience in sales, contract negotiation, and renewal management • Deep understanding of Murj platform capabilities and device clinic operations • Strong organizational skills and attention to detail • Proficiency in Salesforce or similar CRM platforms • Adaptability in a dynamic, evolving role within a cross-functional team • Bachelor’s degree required or equivalent experience • 31–50% travel

🏖️ Benefits

• Full medical, dental, and vision insurance from the first day • Open vacation policy • More than 10 annual company holidays • Competitive compensation • Equity participation • 401(k) after 3 months of service • Supportive team environment • Opportunities for progression, creativity, and ownership • Promotion from within