Partner Account Specialist, FinTech

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, District of Columbia, +11 more states – Remote

🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MVB

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1947

📣 Marketing

💼 Consulting

📱 Media

Marketing • Consulting • Media

MVB is a company that builds and operates the digital infrastructure for the international book industry. It develops metadata services, digital platforms and media formats to connect publishers, bookstores and service providers — making books discoverable and managing data flows across markets. MVB offers solutions and products such as VLB, VLB-TIX, ISBN/ISNI services, voucher systems, and industry events and research, operating from multiple offices worldwide to support publishers, booksellers and self-publishers.

📋 Description

• Provide first-level support to MVB’s Fintech partnerships, including day-to-day operations and product support • Gather and disseminate program-related information to internal teams • Route documentation and aggregate data for reporting • Provide customer service and partner advocacy • Support and qualify new business opportunities for existing fintech partners • Work with Fintech Senior Relationship Managers and internal teams to retain and deepen Partner relationships • Identify and resolve issues of moderate complexity • Respond to Partner needs, provide request status updates, answer service and product questions, and communicate in a timely manner • Build trust, rapport, and working relationships with key stakeholders and internal team members • Monitor and report on internal and Partner SLAs • Facilitate collection of Partner information for due diligence and risk reviews, following up as needed • Facilitate day-to-day Partner interactions, including follow-ups, reminders, communications, marketing collateral status checks and escalations, complaint workflow, Partner Overview and contact-list updates, card closure and compromised-card requests, and quarterly business review data compilation • Maintain current Partner files and accurate records in box.com, Quickbase, SharePoint, and designated network folders and CRM tools • Handle Partner requests, change management, and issues/problems promptly • Maintain open communication throughout the Partner life cycle • Partner with other MVB lines of business to support Partner initiatives • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum of 3 years’ experience in a customer support role in financial services, payment card, and/or fintech business • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving • Customer focus with proven ability to establish productive working relationships with staff and management at all levels • Ability to set priorities and manage customer expectations • Ability to work both as part of a team and independently • Strong technical aptitude with the ability to absorb technical information and apply it to business solutions • Strong verbal, written, presentation and interpersonal skills • Card payments industry dispute knowledge and regulations strongly preferred • Candidates must reside in West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota

🏖️ Benefits

• Medical, Dental and Vision Insurance • Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) • Short- and Long-Term Disability Plan • Group Life Insurance • 401K Salary Deferral Plan • Wellness Program • Education & Tuition Expense Reimbursement • PTO and Unique Vacation Purchase Program • Nationwide Pet Insurance Coverage