Senior Technology Change and Communications Analyst

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🕒 May 15

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McDermott Will & Emery

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

McDermott Will & Emery partners with leaders around the world to fuel missions, knock down barriers and shape markets. With 20+ locations globally, our team works seamlessly across practices, industries and geographies to deliver highly effective—and often unexpected—solutions that propel success. More than 1,400 lawyers strong, we bring our personal passion and legal prowess to bear in every matter for our clients and the people they serve.

📋 Description

• Responsible for the analysis, development and delivery of successful communication and learning programs in support of Firm technology projects. • Utilizes a variety of communication and training methodologies to ensure the best user experience and optimum adoption of new software and processes. • Helps guide the firm’s personnel through change. • Serves as change agent and advocate for end users in the delivery of IT business change initiatives. • Works closely with core team to learn and understand project requirements in depth, and acts as subject matter expert. • Composes IT communication and training campaigns, in support of IT projects and change initiatives. • Analyzes and reports on application configurations and settings to ensure optimum end user experience. • Conducts extensive product testing and delivers detailed feedback throughout entire project life cycle. • Creates and delivers training materials, outlines, visual aids, digital guides, eLearning videos, recorded sessions, and communications based on project needs and user feedback. • Focuses on new and innovative methods of training delivery to cater for frequently changing and new technology. • Creates user acceptance documentation, focusing on user requirements and impact of change. • Conducts user feedback analysis sessions and compiles project feedback surveys. • Assists with coaching other team members as needed.

🎯 Requirements

• Bachelor's degree preferred • At least eight (8) years of related work experience • Excellent analytical skills • Creative thinker • Background knowledge of change and project management protocols advantageous • Advanced knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint) • Advanced knowledge of eLearning software, including video creation and online training tools • Advanced knowledge of desktop productivity and document management software • Experience with macOS preferred • Excellent written and verbal communication skills • Strong organizational skills • Strong motivational, presentation and people skills • Strong relationship-building capabilities • Ability to prioritize and work effectively in a fast-paced and changing environment • Ability to work flexible and/or fluctuating work hours • Ability to work independently and under own direction and initiative • Ability to learn new concepts and skills quickly • Occasional travel required.

🏖️ Benefits

• A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself! • Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. • Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. • Generous compensation packages that recognize hard work and excellence.