Customer Engagement Specialist

🕒 March 25

🇺🇸 United States – Remote

💵 $16 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avēsis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🛡️ Insurance

⚕️ Healthcare Insurance

🧘 Wellness

Insurance • Healthcare Insurance • Wellness

Avēsis is a company dedicated to providing comprehensive specialty benefits focused on improving access, equity, and health outcomes. Specializing in dental and vision plans, Avēsis offers flexible, affordable, and outcome-focused oral health benefits as well as vision plans that connect eye health to overall well-being. With over 40 years of experience, Avēsis is committed to personalized care and building community health networks to service government partners, commercial providers, employers, and brokers. Avēsis operates as a wholly owned subsidiary of Guardian, and leverages tailored network and product solutions to deliver accessible quality care to members, while also administering Medicaid, Medicare, and other essential benefits programs.

📋 Description

• Answer 40–60 inbound calls in the Dental Medicaid Call Center • Respond to routine and moderately complex member inquiries • Accurately capture member information and update systems • Follow changing programs and business rules • Investigate unresolved issues and collaborate with internal teams • Follow up with members until resolution • Determine appropriate issue escalation • Provide empathetic guidance to Medicaid recipients navigating dental benefits and services • Document caller interactions concisely • Close the loop and provide solutions to members

🎯 Requirements

• High School Diploma or equivalent required • 2+ years of experience in a healthcare customer service role • 1+ year of experience in a high-volume call center • Ability to work 40 hours/week, Monday–Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time • Proficient computer skills including Microsoft Word, Excel, and Outlook • Ability to work independently in a home office/virtual environment • Cable broadband or fiber optic internet with at least 50 Mbps download/25 Mbps upload; no mobile hotspots permitted • Proficiency navigating multiple computer systems and multi-screen functionality • Ability to maintain confidentiality and adhere to HIPAA requirements • Excellent written and verbal communication skills • Active listening, logical thinking, adaptability, flexibility, and ability to interact with diverse populations • Overtime may be required during peak seasons • Preferred: Associate's Degree in Business, Management, or Operations • Preferred: 2+ years of experience in dental insurance or a dental office • Preferred: Exposure to Medicare, Medicare Advantage, or Medicaid insurance claims

🏖️ Benefits

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period • Life and disability insurance • 401(k) with company match • Tuition assistance • Paid parental leave • Backup family care • Flexible time off • Flexible dress code and work location policies • Employee Resource Groups • Social responsibility and volunteer opportunities • Benefits, bonuses, and commission may be available