Patient Care Intake Representative

Job not on LinkedIn

🕒 June 25

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Noble Health Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

Noble Health Services is a healthcare provider dedicated to offering a range of medical services and support to its patients. With a focus on quality care and patient satisfaction, Noble Health aims to deliver essential health services that enhance the overall well-being of the communities it serves.

📋 Description

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members • Manage and assist with prescription processing as needed, when not taking patient inbound calls • Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls • Directing calls to the correct department, team, or individual based on the assessed patient needs • Provides resolution to customer service issues to ensure member satisfaction as needed • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned

🎯 Requirements

• Exceptional phone and listening skills • Exceptional written and verbal communication skills • Excellent computer and keyboarding skills • Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy • Technical Proficiency: Understanding and utilizing relevant software, databases, and tools • Teamwork and Collaboration: Collaborating effectively with other team members • Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations • Excellent organizational skills • Minimum: High School Diploma or GED • Preferred: Pharmacy technician or related certification • Experience in a customer service-related field • Preferred: 6-12 months’ experience as a pharmacy technician

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development