Patient Care Intake Representative

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🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Noble Health Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Noble Health Services is a healthcare provider dedicated to offering a range of medical services and support to its patients. With a focus on quality care and patient satisfaction, Noble Health aims to deliver essential health services that enhance the overall well-being of the communities it serves.

📋 Description

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members • Manage and assist with prescription processing as needed, when not taking patient inbound calls • Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls • Directing calls to the correct department, team, or individual based on the assessed patient needs • Provides resolution to customer service issues to ensure member satisfaction as needed • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned

🎯 Requirements

• Exceptional phone and listening skills • Exceptional written and verbal communication skills • Excellent computer and keyboarding skills • Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy • Technical Proficiency: Understanding and utilizing relevant software, databases, and tools • Teamwork and Collaboration: Collaborating effectively with other team members • Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations • Excellent organizational skills • Minimum: High School Diploma or GED • Preferred: Pharmacy technician or related certification • Experience in a customer service-related field • Preferred: 6-12 months’ experience as a pharmacy technician

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development