Care Navigator Assistant

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Isaac Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Isaac Health is a healthcare company that offers specialized care and support for individuals experiencing memory loss and brain health issues, including Alzheimer's and various types of dementia. They provide a comprehensive range of services such as neuropsychological assessments, personalized treatment plans, cognitive therapies, and continuous support through licensed medical experts. Isaac Health emphasizes early diagnosis and ongoing care to effectively manage conditions like mild cognitive impairment, vascular dementia, and Parkinson's disease dementia. Their services are designed to be accessible remotely, offering care from home and working closely with caregivers and healthcare partners. Led by a team of renowned medical professionals, Isaac Health delivers expert care that is insurance-friendly and emphasizes affordability and immediate availability.

📋 Description

• The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. • This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. • Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach. • Help monitor team progress toward check-in goals and monitor tracker spreadsheets with partner organizations. • Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time. • Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR. • Handle eligibility and benefits verification for patients on the panel. • Send out care plans, visit notes, and formal referrals as requested by Care Navigators. • Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed. • Send out appointment confirmations and reminders to maximize patient show rates. • Under the direction of Care Navigators, research and locate local community resources for patients as needed. • Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly.

🎯 Requirements

• 1–3 years of administrative or virtual assistant experience, ideally within a care management, neurology, brain health or busy medical clinic setting. • Technical Savvy: Proficient with electronic health records (EHR), digital fax platforms, and tracking spreadsheets (Excel/Google Sheets). • Metric-Driven Mindset: Comfortable working in an environment with clear numerical targets (outreach goals, tracking metrics, minimum billable minutes). • Communication: Exceptional written and verbal communication skills; professional and empathetic when sending patient reminders and coordinating with partner organizations.

🏖️ Benefits

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups • Join a community of high achievers who have a passion for promoting brain health • Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need • Access to innovative technology to support you in delivering the highest quality of care to your clients • Access to continuing training and education • Remote-first model: Work virtually from anywhere in the United States • Culture and connectivity: A highly responsive and supportive team of clinical and operational management • Decreased administrative time for clinicians through ongoing technology improvements and automation • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization