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🕒 July 9

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Isaac Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Isaac Health is a healthcare company that offers specialized care and support for individuals experiencing memory loss and brain health issues, including Alzheimer's and various types of dementia. They provide a comprehensive range of services such as neuropsychological assessments, personalized treatment plans, cognitive therapies, and continuous support through licensed medical experts. Isaac Health emphasizes early diagnosis and ongoing care to effectively manage conditions like mild cognitive impairment, vascular dementia, and Parkinson's disease dementia. Their services are designed to be accessible remotely, offering care from home and working closely with caregivers and healthcare partners. Led by a team of renowned medical professionals, Isaac Health delivers expert care that is insurance-friendly and emphasizes affordability and immediate availability.

📋 Description

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities • Schedule and maintain contact with patients via phone or email • Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed • Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans • Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping • Report screening to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan • Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan • Follow up after all appointments to provide next steps and coordinate care as documented by the provider • Request external medical records, labs and imaging results • Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families • Document patient care and instruction in EHR • Coordinate patient care with external clinics, providers and facilities as documented in the EHR by the provider • Escalate patient concerns to the clinical team to maintain an appropriate scope of practice for this role • Maintain participant’s privacy according to HIPAA regulations

🎯 Requirements

• Prior experience coordinating/navigating care for patients, caregivers, and their loved ones • Genuine empathy and patience • Exceptional time management and communication skills • Bonus points if you speak Spanish • Experience with a patient population who experience cognitive challenges

🏖️ Benefits

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization • Access to continuing training and education • Remote-first model: Work virtually from anywhere in the United States • A highly responsive and supportive team of clinical and operational management • Decreased administrative time for clinicians through ongoing technology improvements and automation