Enrollment Specialist, Bilingual Spanish – Health Outreach

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $46k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Isaac Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Isaac Health is a healthcare company that offers specialized care and support for individuals experiencing memory loss and brain health issues, including Alzheimer's and various types of dementia. They provide a comprehensive range of services such as neuropsychological assessments, personalized treatment plans, cognitive therapies, and continuous support through licensed medical experts. Isaac Health emphasizes early diagnosis and ongoing care to effectively manage conditions like mild cognitive impairment, vascular dementia, and Parkinson's disease dementia. Their services are designed to be accessible remotely, offering care from home and working closely with caregivers and healthcare partners. Led by a team of renowned medical professionals, Isaac Health delivers expert care that is insurance-friendly and emphasizes affordability and immediate availability.

📋 Description

• Reach out to patients who have expressed interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take medical histories from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions • Conduct initial consultations and comprehensive assessments • Communicate the value of medical consultations, therapy sessions, and cognitive assessments • Coordinate care sessions between patients, caregivers, the medical team, and external care team members • Orchestrate seamless patient care journeys

🎯 Requirements

• Excellent verbal and written communication skills • Fluent in Spanish • High professionalism, patience, and caring attitude with patients and family members • Demonstrated call center experience handling high-volume outbound and/or inbound calls • Prior telehealth experience is a plus • Familiarity with Medicare and insurance concepts • Efficient patient documentation and typing skills • Experience navigating multiple systems and completing documentation simultaneously during outbound calls • Strong overall tech-savviness and ability to quickly learn new software and systems • Competency with Google Office Suite • Experience working with elderly people • Excellent organizational and management skills • Ability to quickly learn and follow defined workflows and mandatory scripting requirements • Comfort and proficiency working in a remote office setting • Patience and empathy when working with the elderly population

🏖️ Benefits

• Performance-based incentives paid monthly • Amazon gift cards for hitting enrollment milestones • Comprehensive insurance coverage, with Isaac Health covering up to 80% of premium costs • Supplemental critical illness insurance • Supplemental accident insurance • Hospital indemnity insurance • 15 total days of paid time off (10 flexible PTO days plus 5 fixed PTO days) • Technical supplies reimbursement for home office equipment • Clinician leadership support for case consultations • Access to innovative technology • Continuing training and education • Remote-first work model • Supportive clinical and operational management team • Fully integrated, data-enabled EMR with clinical decision support and task management • Opportunity to participate in strategic development initiatives