Escalation Engineer

Job not on LinkedIn

🕒 May 2

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Provide oversight and mentorship to the team in addition to your technical role. • Suggest and organize team-building activities. • Ensure team performance and understand on metrics. • Act as a resource to the rest of the team for rapid decisions and direction. • Through Root Cause Analysis, discover training needs and provide coaching.

🎯 Requirements

• 5+ years of relevant technical experience with Microsoft end-user and cloud technologies. • 2+ years of relevant lead experience with multiple technicians • Experience in managing customer expectations. • Demonstrable experience in incident, problem, and change management. • ITIL Foundations V3 or V4 certification is highly desired. • Excellent ability to present information in a manner that is clear and concise. • Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally. • Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.