Implementation Specialist, Automotive SaaS

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $69.1k - $86.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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myKaarma

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

myKaarma is an end-to-end SaaS platform for automotive dealerships that streamlines fixed-ops workflows, customer communications, scheduling, mobile check-in, video multipoint inspections, loaner and transportation management, and payments/surcharging. The company provides AI-powered tools to automate outreach and inbound communications, APIs and integrations with OEMs and partners, and payment processing features to simplify reconciliation and reduce fees.

📋 Description

• Guide automotive dealership customers through setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools • Lead discovery sessions to understand dealership workflows, operating processes, existing technology, and replacement systems • Confirm required devices, network connectivity, and technical infrastructure are in place before implementation or onsite training • Test and demonstrate configured solutions with customers before training • Walk through the complete service experience from appointment scheduling and customer arrival through vehicle inspection and service completion • Coordinate with Deployment Managers and the Training Team to communicate requirements and resolve configuration issues • Ensure products are fully prepared for onsite or remote training • Develop templates, automations, and repeatable processes to improve setup efficiency and reduce manual administrative work • Serve as a technical escalation resource throughout implementation • Resolve complex configuration challenges and validate the complete customer journey before training

🎯 Requirements

• 2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role • Experience working in automotive, Software as a Service (SaaS), or another technology-enabled service environment • Strong communication and customer consultation skills • Ability to translate business needs into clear system requirements • Self-directed and highly organized • Ability to manage multiple customer implementations, priorities, and deadlines • Comfortable using Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications • General understanding of software implementation processes and customer service best practices • Preferred: Experience working in automotive dealership service operations • Preferred: Experience implementing or supporting software used by automotive dealerships • Preferred: Familiarity with myKaarma products or similar dealership technology platforms • Work authorization considered on a case-by-case basis

🏖️ Benefits

• Flexible work environment • Comprehensive medical, dental, vision, life, and disability benefits • Wellness stipend • Telework stipend • Generous vacation time • Dog-friendly offices • Unlimited snacks or refreshments onsite • Bonuses • Potential work authorization sponsorship for exceptional candidates, depending on role requirements and business need