Clinical Quality Assurance Lead – Physician, NP, PA

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $135k - $160k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

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Lifeforce

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

⚕️ Healthcare Insurance

💰 $12M Series A on 2023-05

Healthcare • Wellness • Healthcare Insurance

Lifeforce is a health and wellness company focused on providing holistic solutions for improving overall well-being. Their services include personalized wellness plans, nutritional supplements, and health coaching. Lifeforce aims to empower individuals to take control of their health through a combination of expert guidance, cutting-edge health technology, and natural products.

📋 Description

• Own the clinical QA program for all Lifeforce clinicians, including review cadence, sampling approach, workflows, and documentation • Audit telehealth visits and chart notes against the Lifeforce Clinical Evaluation Form and clinical SOPs • Produce monthly QA scorecards for established clinicians, with quarterly and annual roll-ups • Conduct targeted reviews triggered by complaints, missed standards, or safety concerns • Escalate patient safety concerns to clinical leadership • Own and administer Rippit, including scorecards, rubrics, review assignments, workflows, integrations, and user access • Build and maintain QA reporting by clinician, visit type, membership type, and evaluation domain • Provide scorecard data and context for clinician performance conversations • Identify QA trends and make recommendations to clinical and training leadership • Keep Rippit as the system of record for clinical QA data • Implement automation for screening, scoring, risk-based sampling, flagging, and reporting • Validate automated outputs against human review and improve accuracy • Maintain the Clinical Evaluation Form, scoring benchmarks, scoring anchors, and calibration library • Calibrate reviewers before live reviews and run ongoing calibration sessions • Lead QA for newly onboarded clinicians from mock appointments through early visit and chart reviews • Determine when new clinicians enter the standard monthly scorecard cycle • Translate QA findings into training and curriculum updates • Flag clinical SOP gaps and recommend updates to the Medical Director • Evaluate clinicians against standards in their independent contractor agreements • Partner with clinical leadership and People on documented follow-up • Run the QA program as an individual contributor initially, with expected direct reports as the team grows

🎯 Requirements

• Active, unrestricted MD, DO, NP or PA license in good standing • 5+ years of clinical practice, including telehealth • 2+ years in clinical quality work: chart audits, peer review, OPPE/FPPE, or clinical education • Experience running a QA or audit program, including rubric-based review and keeping multiple reviewers consistent • Hands-on experience administering a QA, audit, or review platform (Rippit, MaestroQA, or similar) and building reports in it • Comfortable with data: tracking metrics, building reports, spotting trends, and explaining what they mean • Working knowledge of, and interest in, preventive and metabolic care, including lipids and cardiovascular risk, hormone therapy, GLP-1s, and peptides • Clear written and verbal communication • Self-directed and effective in a fully remote environment • Preferred: Experience in longevity, concierge, or preventive medicine • Preferred: Experience using automation or AI tools in a QA or audit workflow • Preferred: Experience with Healthie, Nabla, or similar EHR and AI scribe tools • Preferred: Training in motivational interviewing • Preferred: Experience growing a function from a team of one, including hiring and managing reviewers

🏖️ Benefits

• Remote working environment • Company-provided computer and other required equipment • Generous benefits package including Healthcare, Dental, Vision, and Life Insurance • Complimentary Lifeforce Membership for Full Time Employees