Director, Clinical Operations

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $185k - $215k / year

⏰ Full Time

🔴 Lead

🏥 Clinical Operations

👻 Ghost score 0%

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Lifeforce

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

⚕️ Healthcare Insurance

💰 $12M Series A on 2023-05

Healthcare • Wellness • Healthcare Insurance

Lifeforce is a health and wellness company focused on providing holistic solutions for improving overall well-being. Their services include personalized wellness plans, nutritional supplements, and health coaching. Lifeforce aims to empower individuals to take control of their health through a combination of expert guidance, cutting-edge health technology, and natural products.

📋 Description

• Run the operating engine behind Lifeforce's national proactive care delivery model • Own clinician licensing, credentialing, onboarding, scheduling, support, and quality review operations • Lead Clinical Operations, Clinical Onboarding & Enablement, Credentialing & Licensing, and Clinical Quality Assurance teams • Plan clinician capacity against member demand state by state • Own clinician scheduling across telehealth, nurse services, and physical longevity centers • Track utilization, panel concentration, and access metrics • Own the clinician pipeline from offer through licensure, credentialing, onboarding, training, and ramp to full schedule • Build licensure and DEA strategies • Operate the clinical QA program and clinician performance management process • Own the clinical SOP lifecycle and change management • Manage the clinical operations tool stack and vendors • Build clinician and clinical operations scorecards and reporting • Hire, develop, and lead managers and team leads • Partner with clinical, recruiting, customer experience, pharmacy operations, product, and franchise operations teams • Own the clinical operations budget and headcount plan

🎯 Requirements

• 8+ years in healthcare operations, including 3+ years leading managers • Experience in direct-to-consumer telehealth, or in longevity, concierge, or preventive medicine • Experience scaling a clinician network through fast growth at a telehealth company, multi-site provider group, or similar organization • Hands-on experience with clinician capacity planning, scheduling, or workforce management • Working knowledge of multi-state licensure and credentialing, and how they gate clinician supply • Experience building and running onboarding, QA, or SOP programs that held up as volume grew • Comfortable with data: defining metrics, building reporting with analytics partners, and using it to make decisions • Credibility with physicians and advanced practice clinicians as a non-clinical leader • Clear written and verbal communication • Self-directed and effective in a fully remote environment • Advanced degree or equivalent experience • Experience in strategy or consulting and hands-on operational roles • Experience with multi-site or franchise healthcare operations • Experience running an independent contractor (1099) clinician model • Experience with Healthie, Rippit, Guru, or similar tools • Experience introducing automation or AI tools into clinical operations workflows

🏖️ Benefits

• Remote working environment • Company-provided computer and other required equipment • Generous benefits package including Healthcare, Dental, Vision, and Life Insurance • Complimentary Lifeforce Membership for Full Time Employees