Contact Center Agent

Job not on LinkedIn

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Public Service Credit Union

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

Public Service Credit Union is a banking institution that provides a variety of financial services to members, including loans, checking accounts, savings accounts, and certificates. With a commitment to quality service and assisting families in achieving financial success, PSCU has evolved from its humble beginnings to loan out millions of dollars for various financial needs. Their focus on credit repair also highlights their dedication to improving the financial health of their members.

📋 Description

• Answer customer calls and emails promptly and professionally • Serve as the primary contact for video banking communication • Provide accurate and efficient assistance to members with inquiries, concerns, or complaints • Troubleshoot technical issues and provide guidance on product or service features • Document detailed information about customer interactions in the database • Recommend products and educate members to help meet their financial goals • Maintain professionalism, empathy, and a member-centric attitude • Collaborate with other Remote Service Professionals to improve member service • Help train new employees and inform them about company policies • Prioritize fraud prevention, security, and accuracy • Adhere to company policies, guidelines, and protocols for consistent service delivery

🎯 Requirements

• 18 years or older with a high school diploma or GED equivalent • 2+ years of related experience • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask and prioritize tasks in a fast-paced environment • Strong attention to detail and accuracy • Flexibility to work shifts, including evenings, weekends, and holidays as required • Preferred: Financial Institution Experience • Preferred: Sales Experience

🏖️ Benefits

• Competitive wages • Career Growth / Robust Training Program • Work Life Balance • Top quality health insurance (Full Time) • Paid Time Off (accrued and available for use immediately) • Paid holidays (Full Time) • Banking hours / Closed on Sunday’s • Tuition Reimbursement • Employer Provided Retirement Benefits • 401(K) Plan • Dental & Vision Insurance (Full Time) • Short & Long-Term Disability (Full Time) • Life Insurance (Full Time)