Customer Service Specialist

Job not on LinkedIn

🕒 May 15

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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XACT

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.

📋 Description

• Provide excellent customer service to clients and patients from a secured home office • Help schedule healthcare appointments

🎯 Requirements

• Must speak English & Spanish fluently • Ability to remain in a stationary position for prolonged periods while working at a computer • Ability to communicate effectively with customers over the phone and via email or live chat • Must be able to perform repetitive tasks, such as typing, with attention to detail • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed • Dedicated home office space, free from distraction, and with a door that can be closed and locked • A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better) • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred • A webcam, for training, compliance and collaboration purposes • A wired network connection (wireless is not permitted) • A USB headset with noise and echo cancellation for VOIP

🏖️ Benefits

• Paid time off (PTO) • Flexible scheduling • Group health plan through United Healthcare • Dental insurance through Sun Life • VSP vision insurance • Supplemental products through Allstate