Customer Service Specialist

Job not on LinkedIn

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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XACT

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.

📋 Description

• Provide customer service support from a secure home office • Assist customers by phone, email, and live chat with product selection, order questions, and other inquiries • Understand customer needs and challenges and recommend solutions • Simplify customer interactions and remove unnecessary effort • Communicate with other departments to support timely order processing and delivery • Meet established performance metrics and set professional growth goals • Maintain accurate, detailed records of customer interactions • Identify opportunities for upselling, cross-selling, and problem-solving to improve the customer experience • Stay informed about company updates to provide accurate customer guidance • Contribute to projects and other tasks supporting company growth

🎯 Requirements

• High school diploma or equivalent; some college coursework is a plus • Prior customer service experience is ideal, but the employer will train the right candidate • Strong communication, interpersonal, and decision-making skills • Proactive, positive attitude focused on solutions and customer satisfaction • Ability to multitask and prioritize in a fast-paced environment • Comfortable using technology and troubleshooting technical issues • Ability to type at a minimum 40 WPM • Ability to remain stationary for prolonged periods while working at a computer • Ability to communicate effectively with customers over the phone • Ability to perform repetitive tasks, such as typing, with attention to detail • High-speed DSL or cable connection with at least 10 MB download and 2 MB upload speed • Dedicated, distraction-free home office space with a closable and lockable door; workspace used exclusively by the candidate • Personal desktop computer with licensed Windows 10 or higher, 8 GB RAM, and Core i3 processor or better; Windows 11 preferred; laptops are not eligible • 19-inch minimum flat-panel monitor; multiple displays preferred • Wired network connection; wireless is not permitted • Webcam • Approved-brand USB headset for VOIP • Modern iOS or Android mobile phone for multi-factor authentication; iOS 17+ or Android OS 12+; Apple or Samsung preferred

🏖️ Benefits

• Paid time off (PTO) • Flexible scheduling, including set schedules, split shifts, and on-demand shift availability • Aetna company group health plan for eligible full-time team members • Sun Life dental insurance with low- and high-benefit plan options • VSP vision insurance • Supplemental insurance products through Allstate, including accident and disability coverage • Employee lounges, quiet spaces, and comfortable work areas • Tools, technology, and 24×7 support • Team member status rather than independent contractor status