Customer Service Specialist

Job not on LinkedIn

🕒 August 21

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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XACT

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.

📋 Description

• Assist customers via phone, email, and live chat with product selection, order questions, and related needs • Understand customers’ needs and challenges and recommend solutions • Remove customer effort and inspire confidence through clear, helpful interactions • Communicate with other departments to ensure timely order processing and delivery • Meet established performance metrics and set goals for professional growth • Maintain accurate, detailed records of customer interactions • Identify opportunities to improve customer experience through upselling, cross-selling, and problem-solving • Stay informed about company updates to provide accurate customer guidance • Contribute to projects and other tasks supporting company growth

🎯 Requirements

• High school diploma or equivalent; some college coursework is a plus • Prior customer service experience is ideal, but training is available for the right candidate • Strong communication, interpersonal, and decision-making skills • Proactive, positive attitude with a focus on solutions and customer satisfaction • Ability to multitask and prioritize in a fast-paced environment • Comfortable using technology and troubleshooting technical issues • Ability to type at a minimum 40 WPM • Ability to remain in a stationary position for prolonged periods while working at a computer • Ability to communicate effectively with customers over the phone • Ability to perform repetitive tasks, such as typing, with attention to detail • Residence in an available XACT@Home state: AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, or TX • High-speed DSL or cable connection with at least 10 MB download and 2 MB upload speed • Dedicated, distraction-free home office with a door that can be closed and locked; workspace must be used exclusively by the applicant and a picture must be provided • Personal desktop computer with licensed Windows 10 or higher (Windows 11 preferred), 8 GB RAM, and Core i3 processor or better; laptops are not eligible • 19-inch minimum flat-panel monitor; multiple displays recommended and preferred • Wired network connection; wireless is not permitted • Webcam for training, compliance, and collaboration • Approved-brand USB headset for VOIP: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, or Microsoft LifeChat Series • Modern iOS or Android mobile phone for multi-factor authentication; iOS 17 or greater or Android OS 12 or greater; Apple or Samsung preferred

🏖️ Benefits

• Paid time off (PTO) program • Flexible scheduling, including set schedules, split shifts, and on-demand shift availability • Medical insurance through Aetna for eligible full-time team members • Dental insurance through Sun Life for eligible team members • Vision insurance through VSP for eligible team members • Supplemental insurance products through Allstate, including accident and disability coverage • Employee lounges, quiet spaces, and comfortable workspaces in call centers • Employee status rather than independent contractor status • Tools, technology, and 24×7 support • Remote work from a secure home office