Operational Data Analyst

🔥 15 hours ago

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Nabla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 Series A on 2021-04

Artificial Intelligence • Healthcare Insurance • Healthcare

Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.

📋 Description

• Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value. • Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement. • Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes. • Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams. • Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement. • Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact. • Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership. • Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities.

🎯 Requirements

• 3+ years of experience with clinical operations and business operations data. • Masters degree in data science or related field preferred. • Healthcare experience preferred, particularly within healthcare technology, clinical operations, provider workflows, or health system environments. • Demonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendations. • Excellent communication and writing skills, with the ability to collaborate effectively across teams. • Strong project management skills, with proven ability to manage multiple priorities simultaneously. • Strong SQL proficiency and experience working with large, structured datasets. • Experience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.). • Ability to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion).

🏖️ Benefits

• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 for remote employees to purchase home office equipment • Full ownership of your time and schedule