Patient Success Specialist – Women's Health

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries • Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples • Manage inbound calls and live chats to deliver timely and effective assistance • Collaborate with cross-functional teams to resolve patient inquiries and concerns • Maintain accurate and detailed records of patient interactions using Salesforce CRM • Identify and escalate potential issues to ensure timely resolution • Contribute to process improvement initiatives to enhance the patient experience

🎯 Requirements

• Strong interpersonal and communication skills • Ability to manage multiple tasks while maintaining attention to detail • Proficiency with Salesforce CRM and standard office applications • Empathy and a patient-centered approach to service • Previous experience in customer service, healthcare, or related fields is a plus • Spanish fluency is a plus

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401(k) benefits • Commuter benefits • Employee referral program