
1001 - 5000 employees
Founded 1992
🏥 Healthcare
💼 Consulting
🏭 Manufacturing
Healthcare • Consulting • Manufacturing
National Seating & Mobility is a provider of mobility and accessibility solutions that offers customized power and manual wheelchairs, seating and positioning systems, stair and vehicle lifts, ramps, home modifications, service and repair, and home medical supplies. The company operates local locations and a support network delivering evaluations, preventive maintenance, financing, and personalized care to help people with disabilities live more independently.
🔥 3 minutes ago
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1001 - 5000 employees
Founded 1992
🏥 Healthcare
💼 Consulting
🏭 Manufacturing
Healthcare • Consulting • Manufacturing
National Seating & Mobility is a provider of mobility and accessibility solutions that offers customized power and manual wheelchairs, seating and positioning systems, stair and vehicle lifts, ramps, home modifications, service and repair, and home medical supplies. The company operates local locations and a support network delivering evaluations, preventive maintenance, financing, and personalized care to help people with disabilities live more independently.
• Coordinate with the Division Funding Director, Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier, and office support personnel to complete operational procedures according to company policy and timelines • Review orders thoroughly for accuracy and educate Funding Specialists when errors are identified • Develop and maintain knowledge of durable medical equipment, company policies and procedures, and insurance eligibility and reimbursement guidelines • Ensure compliance with company policies and procedures • Manage transaction cycle time from Coding and Pricing Complete to Documentation Complete • Support Funding Specialists during PTO, leave, open positions, and other identified needs • Communicate with referral sources, physicians, therapists, RTSs, clients, and internal and external customers to secure required documentation • Follow documentation follow-up frequency and escalation policies • Request, gather, review, and verify funding package documentation, prescriptions, Letters of Medical Necessity, evaluations, price lists, and required forms • Verify documentation meets payer guidelines and educate relevant parties when documentation is incomplete or inaccurate • Gather and verify insurance coverage and communicate benefits and coverage to clients • Maintain client communication, including financial responsibility and hardship-process guidance where allowed • Coordinate funding actions and complete related tasks, including Coding and Pricing, Submissions, Authorization collection, PPQA, and Delivery Verifications • Investigate payer documentation requirements and resolve funding-process issues • Provide direction and guidance to staff • Document best practices, identify training and improvement opportunities, and address UPD discrepancies or updates • Facilitate problem solving and collaboration • Motivate team members and recognize accomplishments • Assist with customer complaints, billing and payer concerns, and correspondence • Support performance monitoring and evaluation • Communicate team status, task accomplishment, and direction to management • Perform routine audits to identify coaching opportunities and maintain high staff performance • Assist new business acquisitions and branches with temporary processing needs • Perform other related duties and special assignments as requested
• Minimum of 3 years of experience related to Durable Medical Equipment and/or Complex Rehab Technology required • Preferred experience in all aspects of a Funding Specialist’s position, including processing Repairs and Non-Repairs • Extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology • Comprehensive knowledge of insurance verification for DME • Experience with applications such as Mobility Advisor or data management systems required • Excellent people skills, communication, and interpersonal skills • Strong leadership skills • Strong team-player abilities • Strong organizational skills and attention to detail • Customer-service driven • Excellent computer and technology skills • Knowledge of Microsoft Office applications, Outlook, and PowerPoint • Experience with Excel, including spreadsheets and formulas, and Outlook email required • Ability to manage and develop others remotely • Ability to read, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations • Ability to write reports, business correspondence, and develop training materials • Ability to effectively present information and respond to questions from a variety of staff • Basic understanding of and willingness to learn and adopt professional and industry standards
• 401k • Company paid Long Term Disability • Tuition reimbursement • Work from home environment
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