NationSwell
11 - 50 employees
đź’Ľ Consulting
đź“Ł Marketing
🌍 Social Impact
Consulting • Marketing • Social Impact
NationSwell is an organization dedicated to supporting social impact leaders in making meaningful changes within their organizations and communities. It offers an executive membership community and advisory services to help these leaders scale their efforts and collaborate effectively. With a focus on providing actionable insights, NationSwell facilitates institutional memberships for companies, nonprofits, and other organizations, enabling them to make impactful decisions and foster collaboration. Its services include strategic advice, storytelling, and partnership development, aiming to inspire and drive forward social impact initiatives.
Revenue Operations Lead
🔥 3 minutes ago
🇺🇸 United States – Remote
đź’µ $45 - $55 / hour
⏱ Part Time
đźź Senior
đź’ą Revenue Operations
đź‘» Ghost score 0%
Where this job comes from
Posted on NationSwell's careers page, not through a job board
First seen by Remote Rocketship 3 minutes ago
NationSwell
11 - 50 employees
đź’Ľ Consulting
đź“Ł Marketing
🌍 Social Impact
Consulting • Marketing • Social Impact
NationSwell is an organization dedicated to supporting social impact leaders in making meaningful changes within their organizations and communities. It offers an executive membership community and advisory services to help these leaders scale their efforts and collaborate effectively. With a focus on providing actionable insights, NationSwell facilitates institutional memberships for companies, nonprofits, and other organizations, enabling them to make impactful decisions and foster collaboration. Its services include strategic advice, storytelling, and partnership development, aiming to inspire and drive forward social impact initiatives.
đź“‹ Description
• Serve as the dedicated systems and operations lead for Member Success • Streamline administrative, project management, and reporting operations to enhance member engagement, relationship management, and revenue-generating activities • Build and maintain systems and workflows tracking the member journey from onboarding and activation through engagement, renewal, and expansion • Track deliverables, engagement activities, event invitations and registrations, membership commitments, and key milestones • Own data flow and integrity across shared systems, including sync logic, field mapping, and account ownership hygiene • Collaborate with Member Success, Events, Growth, Insights, Operations, and Studio teams to maintain a reliable source of truth • Document and standardize Member Success processes, account management workflows, cross-functional handoffs, member touchpoints, and recurring activities • Identify administrative inefficiencies and implement process improvements • Build, test, maintain, deploy, and document AI, automation, and systems solutions using tools such as Claude and Outreach AI • Gather user input and drive solutions from problem identification through adoption • Build member-health reports, dashboards, tracking tools, and triggers • Consolidate connections, engagement, event attendance, participation, relationship information, touchpoints, and utilization • Surface indicators of expansion opportunity, membership value, and renewal risk • Track and analyze renewal rates, retention trends, churn, and expansion across membership tiers and customer segments • Prepare analyses for membership planning, operational improvements, and leadership decision-making
🎯 Requirements
• 3–5+ years of experience in Revenue Operations, Customer Success Operations, Business Operations, Sales Operations, or a related role • Track record of building and owning systems, ideally within a membership, community, or event-based organization • Hands-on experience with Salesforce, including admin-level configuration and Flows • Salesforce dashboards, data management, and reporting • Strong proficiency with Airtable, Excel, and/or Google Sheets • Experience building databases, tracking tools, analytical models, and reports • Experience developing operational dashboards and integrated reporting across multiple systems such as Cvent, HubSpot, and Outreach • Experience translating data into actionable insights • Experience implementing process improvements and workflow automation using APIs, Zapier, Make, light scripting, and AI tools such as Claude • Strong understanding of CRM data structures, data integrity, and cross-functional information management • Excellent analytical, communication, organizational, and problem-solving skills • Strong attention to detail and ability to translate operational needs into practical technical solutions • Ability to independently manage multiple projects, prioritize deliverables, and work effectively in a part-time capacity • Familiarity with customer success metrics, including engagement, retention, renewal rates, churn, expansion, and customer health scoring
🏖️ Benefits
• Paid sick leave as required by applicable state and local law • Equal opportunity employment and commitment to a diverse, equitable, and inclusive environment • Not eligible for company-sponsored health or retirement benefits
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