Business Travel Consultant, Business Travel Expert

🕒 June 3

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

💸 Finance

Enterprise • SaaS • Finance

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Provide first-class travel support via chat, phone, and email • Keep up to date on suppliers, destinations, and systems • Quickly assess customers' needs, urgency, and preferences • Accurately handle hotel, flight, car rental, and train bookings • Advise customers on self-service options available on the Navan platform and app • Respond promptly while meeting SLA targets • Follow company and client policies to ensure global compliance • Provide stakeholders with feedback on goal progress and key processes • Participate in team meetings on products, suppliers, and industry developments • Stay informed about best practices in the travel industry • Maintain attendance, complete assigned training, and meet performance metrics

🎯 Requirements

• Minimum 5 years as a travel consultant with experience in flight, train, and hotel bookings; at least 3 years' experience with a GDS (Sabre, Amadeus, or Galileo) (mandatory) • Fluent German (mandatory) and strong English skills • Experience in a contact center or other customer-facing role • Comfortable using tools such as Gmail, Zendesk, Slack, and Salesforce • Availability: Monday to Friday • Days off: Saturday, Sunday, and public holidays • Ability to multitask, resolve urgent issues quickly, and work independently to troubleshoot • Empathetic, professional, and excellent verbal and written communication skills

🏖️ Benefits

• Proof of residence in Germany is required to apply.