Business Travel Consultant II

🕒 June 18

🇺🇸 United States – Remote

💵 $20 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Assist travelers with travel support through chat, calls and email • Maintain supplier, destination and system knowledge • Analyze customer needs, persona and urgency accurately • Provide information for hotel, flight, car and rail bookings • Support users with self-service of the Navan platform and app • Respond to customers within SLA expectations • Follow company, customer travel and expense, and global compliance procedures • Provide stakeholders feedback on goals and key operating processes • Participate in team meetings covering product launches, supplier updates and industry changes • Build travel industry knowledge and maintain best-in-class travel support • Adhere to attendance policy and complete assigned training • Meet individual performance metrics supporting organizational and business objectives • Provide feedback to product, design and engineering teams to improve platforms and traveler experience

🎯 Requirements

• 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment • 3+ years of demonstrated advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, and PNR management • Experience of local market supplier content and booking practices in both ARC and BSP markets • In-depth knowledge of complex itineraries, air fares and fare construction calculations, including net fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formerly BA2) • Experience with NDC, low-cost carriers and third-party content aggregators and their booking management practices is a plus • Full understanding of travel industry regulations and worldwide compliance requirements • Proficient in verbal and written English • Additional fluent language skills outside English are a bonus, not a requirement

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