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Pro Consultant

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

Where this job comes from

Posted on Navan's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Navan

Navan

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Build client relationships and understand client needs while delivering high-touch service that saves time and reduces total travel costs • Provide consistently high-level, tailored service and exceed client expectations • Manage workload and meet client and internal deadlines • Service different client industry sectors across the wider business • Demonstrate innovative thinking and provide a consultative approach • Use R&M and Navan technology proficiently and share knowledge with clients and the team • Deliver air, rail, car rental, ferry, black car, and charter reservations • Manage a full client portfolio to the highest standards • Build meaningful internal and external relationships • Identify and implement opportunities to add value to bookings • Apply varied fare types and ticketing methods and maintain knowledge of industry innovations • Work with the International Fares Desk to identify cross-market and local inventory differences • Procure best hotel rates using GDS and non-GDS channels and supplier relationships • Monitor bookings for additional savings through trip completion • Apply client policy to drive compliance and enhance traveller experience • Oversee client experience using mixed-mode booking tools and provide first-line support for offline/online bookings • Provide proactive, cost-effective travel solutions • Comply with client policies and guidelines • Achieve account SLAs • Interact regularly with overseas colleagues • Apply quality control procedures in line with company and GREC requirements

🎯 Requirements

• Previous VIP experience is preferred • Skills assessment results will be considered • Exceptional telephone manner and written skills • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Proven record of experience in a core business travel environment • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus • Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings • Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins • Knowledge of Low-Cost Carriers in the market and their different products available • Fully conversant with various rail, black car, LCC, OTA booking systems • Team-player approach to an office environment • Experience using MS software packages • Ability to build exceptional rapport with all clients • Excellent attention to detail • Enthusiastic approach and willingness to learn • Independently commit to attending and completing all relevant training • Achieve individual and team-based business objectives

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