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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

💸 Finance

Enterprise • SaaS • Finance

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation. • Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M • Ability and willingness to service different client industry sectors across the wider business • Demonstrate innovative thinking and provide a consultative approach • To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service • To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology • Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team • Pro-actively build meaningful and long-lasting relationships both internally and externally • Always exceed client’s expectation • Identify and implement opportunity to add value to each booking • Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) • Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences • Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result • Monitor all bookings for further saving opportunities up until completion of the trip • Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience • To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings • Demonstrate proactive thinking when providing travel solutions • Able to provide cost effective solutions across all aspects of travel • To always comply with the client policies and guidelines • Achieve SLAs for all accounts • Regular interaction with overseas colleagues • Apply Quality Control procedures and processes in line with company and GREC requirements.

🎯 Requirements

• Exceptional telephone manner and written skills • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has a proven record of experience in a core business travel environment • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus • Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings • Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins • Knowledge of Low-Cost Carriers in the market and their different products available • Fully conversant with various rail, black car, LCC, OTA booking systems • Have a ‘team player’ approach to an office environment • Experience in using MS software packages • Ability to build an exceptional rapport with all clients • Excellent attention to detail • Have an enthusiastic approach and willingness to learn attitude • Independently commit to attend and complete all relevant training • Achieve individual and team-based business objectives.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities