Account Manager

🔥 2 minutes ago

🐻 Alaska, Hawaii, +11 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $60.2k - $72.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention • Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively • Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates • Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented • Responds to client inquiries, issues and concerns in a timely, concise and accurate manner • Provides clients with system support and collaboration tools • Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive • Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed • This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours • Other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required • Knowledge of pharmacy benefits management, insurance or health care industry • 3 years of experience in a customer service role • Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees.

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!