Patient Care Assistant I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions • Make outbound calls to patients to establish shipment criteria and ask scripted questions when applicable • Utilize operating systems and tools to help manage patient therapy and refill compliance • Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed • Communicate with patients, physicians, pharmacists, and payers to assist in specialty pharmacy medication fulfillment and patient care • Accurately gather relevant information for the prescription fulfillment process • Collect data, establish facts, draw conclusions, and identify and solve problems • Act in accordance with applicable federal and state laws and the highest ethical standards • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent GED is strongly preferred • Minimum 1-2 years of customer service experience preferred • Experience in a pharmacy or healthcare environment preferred • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account