Supervisor, Patient Care

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🔥 0 minutes ago

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $54.2k - $64.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Provide day-to-day leadership and support to Patient Care Assistant staff • Ensure daily workload standards and workflow/scheduling goals are met • Identify and remove barriers preventing goals from being achieved • Review client transitions and volume changes; ensure scripting and resources are clear • Communicate information impacting staff in a timely and appropriate manner • Ensure staff comprehension through feedback and observation • Set and enforce appropriate quality metrics • Perform periodic quality monitoring • Facilitate individual and departmental training and development • Manage the disciplinary process according to department/company policies • Document and retain records of training, reviews, and feedback • Coach, motivate, and develop staff • Coordinate with hiring and temporary agencies • Act as an escalation resource for calls, department issues, and supervisor calls • Triage service and technical issues to resolution and educate staff on causes and resolutions • Triage issues to pharmacist staff members when appropriate • Maintain current and clear staff resources • Maintain technical knowledge of pharmacy processing software, claims processing software, phone systems, quality monitoring and tracking tools, scheduling software, reporting suite, knowledge management applications, and other applicable tools • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Associate or Bachelor’s degree preferred • CPhT preferred • 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required • Experience in a call center environment preferred • Direct leadership or coaching / mentoring experience preferred • Pharmacy Claim / benefit experience preferred • Knowledge of industry practices, HIPAA, and applicable data privacy practices preferred • Participate in, adhere to, and support compliance program objectives • Ability to consistently interact cooperatively and respectfully with other employees • Ability to travel 5% of the time • Remote work available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • M-F 8am to 5pm work schedule

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750! • STAR Bonus % (At Risk Maximum): 10.00 • Remote work arrangement

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